GROUPON Now On AngelWings!
Launched in November 2008, Groupon features a daily deal on the best stuff to do, see, eat, and buy in 48 countries, and soon beyond (read: Space). We have about 10,000 employees working across our Chicago headquarters, a growing office in Palo Alto, CA, local markets throughout North America and regional offices in Europe, Latin America, Asia and around the world.
Our company philosophy is pretty simple: we treat our customers the way we like to be treated. That boils down to a few key things:
We sell stuff we want to buy. A great price is only half the battle – it’s also got to be a great product or service. Between our top-rated business partners and unbeatable prices, you should feel comfortable venturing out and trying something new – just because it’s featured on Groupon. We want Groupon to be an addiction you can feel good about.
No BS. We really want you to love Groupon. “Gotchas” and buried conditions that sour the experience are a terrible way to accomplish that goal. We want each Groupon purchase to feel too good to be true, from the moment you buy to the day you use it. If there’s anything unusual about a deal (e.g. an inconvenient location) we go out of our way to point it out.
Unbelievable customer service. Like you, we’ve suffered through hour-long “transfer-athons” with customer service departments, or waited days for an email reply to a simple question. If you contact us, we’ll do what it takes to make things right – and we’ll do it fast. Contact us here, or speak with a human (during normal business hours): (877) 788-7858
Groupon grew out of a website called The Point, a website launched in November 2007 that lets you start a campaign asking people to give money or do something as a group — but only once a “tipping point” of people agree to participate. By delaying action until enough people come together to have a real impact, The Point helps consumers, employees, citizens, activists, parents — or anyone — come together and solve problems that they couldn’t solve alone.
We came up with the idea for Groupon as an antidote to a common ailment for us city-dwellers: there’s so much cool stuff to do, but the choice can be overwhelming. With so many options, sometimes the easiest thing is to go to a familiar restaurant, or just stay at home and watch a movie. As a result, we miss out on trying all the cool things our cities have to offer. Groupon makes it simple by offering only the best businesses in your area. And by leveraging The Point’s framework for collective buying, Groupon is able to offer deals that make it very difficult to say no.
While we started Groupon as a side project of The Point, it’s taken on a life of its own.
What happens if my Groupon’s promotional value expires?
All is not lost! If your Groupon’s promotional value expires, you can always redeem it for the amount paid. For more information about expiration dates and voucher values, read our Terms of Sale
Do I have to sign up a group of people I know to get the deal?
Nope – our millions of members make up a big enough group. You’ll probably want to invite people anyway, though — Groupons are fun to use with friends, grandparents, and men who wear monocles.
I like today’s deal – how do I get it?
Just click “Buy!” before the offer ends at midnight. If the minimum number of people sign up, we’ll charge your card and send you a link to print your Groupon. If not enough people join, no one gets it (and you won’t be charged), so invite your friends to make sure you get the deal!
What happens if the Groupon doesn’t reach its required minimum number of purchasers?
If not enough people sign up, then the deal is canceled, and you won’t be charged. Better luck next time! So if you really want the Groupon, be sure to either beg or threaten your friends.
The Fine Print says “Limit 1 per person” and “May buy multiples as gifts.” Can I buy myself some Groupons as gifts to myself and use more than one?
No. If the Fine Print says this, you can only redeem one. If you buy more than one then you have to give them away as gifts to other people.
Do I need to use my Groupon the same day I buy it?
You don’t have to, but you usually can! If you are ever unable to use your Groupon on the same day of purchase, it will be specified in the deal’s Fine Print.
I bought a Groupon – how do I use it?
Once you’re charged, you’ll receive an email with a link to sign in and print your Groupon. The Groupon has redemption instructions and a map right on it!
Can I buy a Groupon as a gift for someone else?
Yes. We communicate with all the businesses that we work with that Groupons can be gifted, and unless the Fine Print specifically states otherwise, gift away! To have us send them the gift, select the gift option at checkout.
Wait, my name is on the Groupon. Are you sure I can use this as a gift?
Can I combine my Groupon with other offers or specials?
No… not unless the Groupon specifically states otherwise.
How much sales and use tax should be charged when a Groupon is redeemed?
States and cities often have complicated sales and use tax laws that may be confusing to you. Factors such as where you live, where you redeem your Groupon and for what goods or services you redeem it may affect how the Groupon is treated for purposes of taxation. It is every merchant’s responsibility to collect and remit tax as required by applicable law.
Am I charged as soon as I join a Groupon?
You are only charged if the deal reaches the required tipping point and the deal is on. If you join a Groupon after the deal has tipped (making the deal on), your credit card will be charged immediately upon purchase.
What if I change my mind and no longer want my Groupon?
Good news! You can cancel or edit your own purchase up until midnight on the day you bought it! If you can no longer edit your own purchase, simply contact us here. Refund requests are handled on a case-by-case basis.
What if the business for my Groupon closes down?
If anything happens that makes it impossible for you to redeem your Groupon, we’ll make sure you get your money back.
What is Groupon Now!™?
Groupon Now!™ is a way for you to get great deals from merchants that you must redeem right away. Most deals are available in limited quantities and available only for a short period of time. Looking for something to do right now? Don’t wait! Buy a Groupon Now!™ deal today.
When can I use a Groupon Now!™ Groupon?
The redemption period will always be listed in the Fine Print section of the deal page. When you buy a Groupon Now!™ Groupon, you should expect to use it that day.
What happens if I don’t use my Groupon Now!™ voucher in time?
No harm, no foul. If you don’t use your Groupon Now! voucher before the promotional value expires, we will refund the purchase value to the purchaser in the original form of payment.
What is GrouponLive?
GrouponLive delivers deals on the hottest tickets around town. We feature sports, concerts, theatre, and other events where applause is appreciated. Check out your Daily Deal email or the All Deals tab to find GrouponLive deals.
What is a G-Pass™?
G-Pass™ tickets from Groupon grant you direct admission to some of your favorite live entertainment events. For shows using G-Pass tickets, just print your G-Pass, by-pass the box office, proceed directly to your gate and take your seat – no need to redeem a Groupon voucher for a ticket at the box office before the show!
How will tickets be distributed and how will my seat be assigned?
It depends. Read the offer’s Fine Print and other applicable terms carefully before you buy tickets. For select events, you’ll receive a G-Pass ticket, which will include your seating information, unless the event is General Admission, and is your ticket. We strongly recommend you print your G-Pass to use it for entry to the event. If the deal page does not specify that G-Pass ticketing is used, you must exchange your voucher for a ticket. Tickets are usually distributed on a first-come, first-served basis at ticket pick up. Seating may be assigned on a first-purchased, first-served basis.
Can I get a refund?
Only if you act quickly! Unlike most vouchers that you purchase through Groupon, tickets purchased through Groupon are only refundable on the day of purchase.
May I change the name of the person who can use the ticket?
If you need to change the name on a Groupon voucher, you can contact our customer service team at (877) 788-7858 or contact us on our website until one day prior to the event. Please note that requests to change the name on a ticket will not be honored if they are submitted less than 24 hours before the event.
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